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Non-paying customers

Most of my customers pay me promptly after I serviced their cameras, but a few customers could not or would not pay me. I am just an one man business, and I depend on my income to support my family. To prevent non-paying customers happening to me and other people in the future, I have decided to name these people.

1) Andy Buchanan, Malaga Spain and Abu Dhabi. Executive Director at International Travel Week Abu Dhabi

I informed him the total service cost before I serviced his battered camera, because it was in very poor well used junk condition. I was reluctant to service it, but he insisted that he wanted it serviced. However, after my service and billing, he stop corresponding with me and then gave excuses (poor desert internet connection, his business clients were bankrupt etc) for not able to pay me. He repeatedly promised to pay me quickly, but still hasn’t paid me a penny since April 2017 to now. He shouldn’t have asked me to service his camera when he knew he could not pay. He had wasted two days of my time, and worst of all I could not resell his ugly camera anywhere near my service fees. Also I find it hard to believe that in spite of him being a director, of a seemingly thriving international company, he could not find the money to pay me.

2) Edwardo Castellanos, Los Angeles, USA

Immediately after the service, he informed me that he couldn’t pay me. Since the camera belonged to his father, I offered him to pay me by installments, but he was still unable to pay me anything after 6 months since February 2019.

3) Rick Helmke, Auburn, USA

This person sent me four well used/damaged cameras and a MD for service. After the services, he kept promising to pay in a few days, in a few weeks but never paid. After a few months, I asked him to pay for one camera first so I can return it, as I was being chased by UK customs for his imports. He still hasn’t paid me anything since March 2019. I spent over a week servicing/repairing his cameras, and latterly spent a lot of time dealing with customs.

4) Philippe Chalem, Paris, France . Founder of Pocket Studio Films, :

This person sent me three cameras for service in December 2019, and after the services, he sent me a screen capture that he had authorised his bank to make the payment, and I should receive it in a few days. However, the money did not arrive after one week, and when I enquired he said the money had already been debited from his account and he would check with the bank. Then he went silent for 3 weeks, and when I enquired, he requested a letter from my bank that the money was not received. I immediately obtained and forwarded the bank letter to him, and I informed him that banks can ‘forward trace’ where his money had gone. Then he went silent for another 2 weeks, and when I enquired he said he had to claim insurance and there’s a lot of red tape. I got suspicious and asked him to send me a copy of his bank statement of the transaction and contacts details of his bank, and that’s when he stopped replying my emails. Hence I have no choice but to add his name on this list after 3.5 months of non payment, as I finally concluded that he lied to me and he tried to defraud me thinking I would send the cameras to him before I received the money. He is not unwell, as he’s still active on Facebook. A very dishonest person, from start to finish.

4) Eric Boullaud, Limousin, France. Ebay ID boul_eric :

This person bought two sets of foam kits and leather protectors from me in February 2020. After he received them, he raised an ebay case to return them, left a negative feedback 'The product is totally unusable, it's sh.. don't buy', and then refused to send them back. ebay refunded him even though he would not return them. I would call him a thief, as he had stolen these items from me.

5) Robert Russo, Cutler Bay FL, USA. Ebay ID robertruss45 :
This person bought a set of foam kit and leather protectors from me in April 2021, and after I sent them, I received a message from paypal that he did not authorise the purchase so the payment was reversed. He denied any knowledge and blamed his bank. He strung me along for 3 months, repeatedly promised to reimburse me. He lastly said he would post the payment in cash with a 'signature security service', but when it didn't arrive after 3 weeks, I asked him for the tracking number, and then his communication stopped. I would call this person a thief, as he had stolen these items from me.